Dealing with Complaints

You know the feeling, you’ve had a good week and lots of complementary comments from your customers all of them, that is, except one. This customer was not happy and sent you an email. What is your reaction? Honestly, what is your reaction? In my younger career my...

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Direction of Travel

When it comes to our high street, do we like what is happening to it? Do we like how our children are interacting and learning about money? Are we happy with our relationship with money? The Kingston Pound project is trying to do a number of things. The obvious one is...

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When will you have an impact?

In order to gain support from the various funding bodies, community projects have to prove that they are having an impact on their community but, what does having impact mean? Does impact have to be measured in monetary terms or can it be measured in other...

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General Data Protection Regulations

Kingston Pound Data Privacy Policy About this Policy 1. This policy explains when and why we collect personal and business information about our user members, how we use it and how we keep it secure and your rights in relation to it. 2. We may collect, use and store...

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Salmon Magazine

Check out Salmon here http://bit.ly/2jNJ3sz The Salmon are no longer found in the Thames despite Kingston upon Thames having three Salmon fisheries as mentioned in the Doomsday book. The problem is that pollution and industrial activity has meant that the Salmon...

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In search of Money

Many studies have been published and many books written about money. Money is in the news in some form everyday so you would think we should have a better understanding about it and where it comes from. Most of us, however, have very little understanding about...

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Our relationship with Money

Our relationship with money today is radically different from what it used to be for our parents and grandparents. Did you know that today, only 8% of the worlds money is in the form of coins and notes. The rest is digital and exist in the form of zeros and ones in a...

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It is our Town

Stuff happens in our towns and cities. Quite often without any input from us. Things are done to us and that's no fun.This is changing because communities like those in the Borough of Kingston are reimagining their relationship with food, energy and money. For...

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Business Member Benefits

Benefits of Business Membership:1 Attract more custom and loyalty from people and businesses2 Receive Kingston Pounds for whole amount of transactions, or alongside sterling payments (Kingston Pound is complementary currency, designed to work alongside sterling, not...

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Benefits of local money

Money is something that is most definitely 'done to us' and so we do not have much control over it. We are forever chasing it and when we get it, most of it is hoovered up by large multinationals (some are so big e.g. Hoover, their name describes the process). The...

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