The mini Adventures of Katy

Existence Katy was rescued from a dark place called The Sterling and as she looks around she is conscious that she is alive. Alive and ready, for what exactly? She is not sure but Katy can feel that there are many exciting possibilities of life, even though she has no...

Dealing with Complaints

You know the feeling, you’ve had a good week and lots of complementary comments from your customers all of them, that is, except one. This customer was not happy and sent you an email. What is your reaction? Honestly, what is your reaction? In my younger career my...

Direction of Travel

When it comes to our high street, do we like what is happening to it? Do we like how our children are interacting and learning about money? Are we happy with our relationship with money? The Kingston Pound project is trying to do a number of things. The obvious one is...