Dealing with Complaints

You know the feeling, you’ve had a good week and lots of complementary comments from your customers all of them, that is, except one. This customer was not happy and sent you an email. What is your reaction? Honestly, what is your reaction? In my younger career my...

Direction of Travel

When it comes to our high street, do we like what is happening to it? Do we like how our children are interacting and learning about money? Are we happy with our relationship with money? The Kingston Pound project is trying to do a number of things. The obvious one is...

Salmon Magazine

Check out Salmon here http://bit.ly/2jNJ3sz The Salmon are no longer found in the Thames despite Kingston upon Thames having three Salmon fisheries as mentioned in the Doomsday book. The problem is that pollution and industrial activity has meant that the Salmon...